Step 1. Web site
Check the
Softalk's
Support area of their web site, which includes
Frequently Asked Questions pages for the product that you are requiring
assistance with.
Step 2. Email
Axiom Networking Solutions
Axiom Networking
Solutions (located in Brisbane, Australia) provides support to customers that
have purchased software directly from Axiom.
We encourage you
to email your initial enquiry rather than call us. This automatically
enters your support request into our Support Tracking Systems database and
ensures that your enquiry is routed to the most appropriate person. It
also provides you with a ticket number provides a reference number for your
enquiry that can be tracked to ensure that you receive a timely response.
Be sure to
include your WorkgroupShare licence number in the body of the email.
We do try to
respond quickly, but for more complex queries may have to refer your question on
to one of the developers which takes a little longer. We will endeavour to keep
you fully informed should there be a delay.
Step 3.
Telephone Axiom
If you call our
Axiom's Office, your call will be logged and the first available technician will
return your call.
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